To strengthen our team, we are looking for a dedicated receptionist (m/f/d) to start immediately or by arrangement.

Your tasks

• Responsibility for reception and guest care
• Creation and processing of offers and reservations and correspondence with our national and international guests
• Ensuring a smooth check-in and check-out
• Conflict and complaint management
• Training, instruction and supervision of assigned employees (m/f)
• Independent management of the early and late shifts
• Participation in budget/forecast and target agreements
• Responsibility for proper daily closing and cash management
• Support our reservation department
• Reliable communication with all departments of the company
• Control and active participation in compliance with the hotel's service and quality standards
• Work and vacation planning for the reception department
• Participation in department manager meetings
• Implementation of MOD services

Requirements

• Completed vocational training in the hotel sector
• Several years of professional experience in the accommodation sector of houses of comparable standards
• Good knowledge of German and English, any other foreign language is an advantage
• Confident in correspondence and computer skills (MS Office and Opera)
• Business knowledge
• Guest-oriented thinking and a positive attitude
• Reliability and ability to work in a team as well as good manners
• Extensive knowledge in the field of employee management
• High load capacity
• Willingness to work shifts in the early and late shifts

We offer you

• Year-round position with a 5-day week
• Education, training and professional development
• Above-tariff pay and Sunday and public holiday bonuses
• Holiday and Christmas bonus after 1 year of service
• Free employee parking
• At least 25 days holiday entitlement
• Subsidy for capital-forming benefits
• Subsidized staff meals in the company's own employee restaurant
• Subsidized staff room or assistance in finding accommodation
• Familial and respectful working environment
• Ettal as a popular holiday region with breathtaking mountains and proximity to Garmisch-Partenkirchen and Munich
• Honoring birthdays and anniversaries