Terms and conditions for events and room bookings

Sehr geehrter Gast,
We will do our utmost to make your stay with us as pleasant as possible. Therefore, we want you to know what services we provide, what we are responsible for and what contractual obligations you have towards us. Please note the following General Terms and Conditions, which regulate the contractual relationship between you and us. With your booking you accept these terms and conditions.

Conclusion of contract
  1. The contract is concluded as soon as the rooms, spaces or other services are ordered and confirmed or, if a confirmation is no longer possible due to time constraints, made available.
  2. Services are provided only on the basis of these hotel terms and conditions. The customer’s GTC shall not be recognised. 3.
  3. Subletting or subletting to a third party requires the written consent of the hotel.
  4. If a third party has placed an order on behalf of the customer, that party shall be liable to the hotel together with the customer as joint and several debtors. The hotel may demand an appropriate advance payment from the customer or the third party.
  5. If the content of the reservation confirmation deviates from the content of the registration, the deviating content of the confirmation shall become binding for the guest and the hotel if the guest does not exercise the offered right of withdrawal within 10 days. If the guest is a consumer, this shall only apply if the guest was made aware of this consequence in the confirmation.
  6. The period of limitation for all claims of the guest is 6 months.
Arrival and departure
  1. Unless otherwise agreed, rooms may not be occupied before 4.00 p.m. on the day of arrival. The room must be returned by 11.00 a.m. on the day of departure. Thereafter, the hotel may charge 50 % of the full accommodation price until 3 p.m. and 100 % after 3 p.m.. The customer is at liberty to prove that the hotel has suffered no or significantly less damage.
  2. Reserved rooms which are not occupied by 6.00 p.m. on the day of arrival at the latest may be assigned to other guests by the hotel. This does not apply if a later arrival has been expressly agreed.
Prices, services
  1. The agreed price and the agreed services of the hotel result from the reservation confirmation. If the reservation has not been confirmed, the prices posted at the reception or in the room shall apply. The prices include service charges and the applicable value added tax. The customer is obliged to pay the hotel’s prices. This also applies to services and expenses to third parties arranged by the customer.
  2. The value added tax applicable at the time of performance shall be included in the price quoted.
  3. If the period between conclusion of the contract and the event or room booking exceeds 4 months, and if the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price by a reasonable amount, but by no more than 10%. Furthermore, the prices may be changed by the hotel if the customer subsequently requests changes to the booked rooms, the hotel’s services or the length of stay and the hotel agrees to this.
Events
  1. The organiser shall notify the hotel of the final number of participants no later than 6 working days prior to the date of the event in order to ensure careful preparation.
  2. In the event of downward deviations in the number of participants from the number reported as final, up to a maximum of 5% of the number reported shall be taken into account and used as the basis for settlement; downward deviations in excess of this cannot be taken into account and shall be at the expense of the organiser.
  3. In the event of upward deviations in the number of participants, the settlement shall be based on the actual number of participants. Exceeding the number of participants must always be agreed with the hotel in advance.
  4. In the case of events lasting beyond midnight, the hotel may invoice service charges from 24.00 hrs onwards on the basis of individual receipts, insofar as the agreed charge does not already take into account a period of time beyond midnight.
  5. The organiser is generally not entitled to bring food and/or drinks to the events. In special cases, however, an agreement may be reached with the hotel in advance, which must be in writing. In such cases, a service fee or “corkage fee” shall be charged.
  6. The Organiser and the Ordering Party shall be liable for the payment of any additional food and drink ordered by the event participants.
  7. The organiser/orderer shall be obliged to inform the hotel without being asked if the provision of services and/or the event, due to its content or character, is likely to cause public interest or to impair or jeopardise the interests of the hotel.
  8. Newspaper advertisements and other advertising measures or publications, in particular invitations to job interviews, political or religious events and sales events which have a connection with the hotel, shall generally require the prior written consent of the hotel.
Payment methods or invoice of the hotel
  1. A reasonable advance payment may be required by the hotel for the reservation upon conclusion of the contract or thereafter. The amount of the advance payment and the date of payment shall be agreed in writing in the contract. The hotel shall be entitled to demand the advance payment three months prior to the utilisation of the hotel’s services.
  2. Invoices without a due date shall be payable within 10 days from the date of issue or date of invoice without deduction.
  3. In the event of default in payment, the hotel shall be entitled to charge interest at a rate of 5 % above the respective base rate, unless the hotel proves a higher or the guest proves a lower damage caused by default.
  4. A reminder fee of €10.00 shall be charged for each reminder after the occurrence of default. If the guest is a consumer, he shall be at liberty to prove that considerably less damage has been incurred.
  5. The place of performance for payment obligations shall be the registered office of the hotel, even if the claims are credited on the basis of special agreements and/or only become due at a later date on the basis of separate invoicing and agreement.
  6. Refunds or reimbursement of services not used are not possible.
  7. The customer may only offset or reduce a claim of the hotel with an undisputed or legally established claim.
Cancellation of order, cancellation by the customer

In the case of events, the agreements made individually for the respective event between the hotel and the organiser shall take precedence over the GTCs. Cancellation of the contract must be communicated in writing and requires the written consent of the hotel. If this is not given, the guest shall be obliged to pay the hotel the agreed consideration if he does not make use of contractual services. This shall apply in cases of default in performance on the part of the hotel or impossibility of performance for which the hotel is responsible.

If a right of withdrawal has been agreed in writing, the customer may withdraw up to the agreed date without triggering payment or damage compensation claims by the hotel. The right of withdrawal shall expire if the customer does not declare his withdrawal to the hotel by the agreed date. The hotel shall be at liberty to set a flat rate for the damage incurred by it and to be compensated by the customer. If the guest or customer is a consumer, he/she is free to prove that no damage or significantly lower damage has been incurred.

Cancellation (calendar days) before the event // claim of the hotel

a) over 7 days // no calculation of the lost turnover
b) from the 7th to the 1st day // charging of 80% of the lost turnover
c) in case of no-show // charge of 100% of the lost revenue

Cancellation costs for technical equipment ordered for the staging of an event shall be incurred to the extent that, at the time of cancellation, costs have already been incurred due to its provision and this cannot be covered by its use elsewhere.

Withdrawal by the hotel
  1. The hotel is entitled to withdraw from the contract for objectively justified reasons, in particular if:
    1. Requested advance payments are not received on time, in which case the hotel reserves the right not to waive any resulting loss.
    2. Force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract.
    3. There is a breach of P. 7 Event. In this case, the hotel shall also be entitled to cancel the event.
    4. The hotel has reasonable cause to believe that the use of the hotel’s services, namely the event envisaged at the hotel, may jeopardise the smooth running of the business, the safety and the reputation of the hotel.
    5. Events are booked under misleading or false statements of material facts.
  2. If a written agreement has been made with the customer concerning the customer’s right to withdraw from the contract by a certain date, the hotel shall be entitled to withdraw from the contract up to that date if there are enquiries from other customers about the contractually booked rooms/event rooms and the customer does not waive his right to withdraw from the contract upon inquiry by the hotel.
    In the event of justified withdrawal by the hotel, the customer shall not be entitled to compensation.
Liability

The hotel shall be liable to the customer in accordance with the provisions of the German Civil Code. However, its liability for the fault of legal representatives and vicarious agents is limited to the case of intent and gross negligence on the part of these persons.

In the case of items brought along, in particular e.g.: also exhibition items, the organiser/orderer shall be responsible for the appropriate insurance. In accordance with § 701 BGB (German Civil Code), liability for money and valuables is limited to € 1,500.00.

Liability is excluded if the items are left open in the room.
The guest has the option of depositing valuables in the room safe or handing them over to reception after consultation with the hotel management. The organiser shall be liable for any loss or damage caused by his employees/auxiliary staff or event participants as well as for any loss or damage caused by himself. Insofar as the hotel procures third-party services, technical and other facilities from third parties on behalf of the guest, it shall act on behalf of and for the account of the guest. The guest shall indemnify the hotel against all claims against third parties arising from the provision of such equipment. The organiser shall be liable for any loss or damage caused by its employees/auxiliary staff or event participants as well as for any loss or damage caused by the organiser itself.
The hotel shall not be liable for accidents during leisure programmes of any kind, unless the hotel acts with gross negligence or wilful intent.

Miscellaneous
  1. Animals may only be brought along with the prior consent of the hotel and against payment of a surcharge. Animals may not be brought into rooms where food and drinks are served.
  2. The hotel shall fulfil wake-up orders with the greatest possible care. Claims for damages arising from faulty fulfilment are excluded.
  3. Information shall be provided to the best of our knowledge. Here, too, claims for damages arising from faulty fulfilment are excluded, unless the hotel acts with gross negligence or wilful intent.
  4. Lost property will only be forwarded on request and only at a charge. They will be kept at the hotel for six months. After this period, items of apparent value will be handed over to the local lost property office.
  5. Messages, mail and consignments of goods for guests are handled by the hotel with the greatest possible care. Storage, delivery and forwarding will be undertaken against reimbursement of costs and upon express request. However, liability for loss, delay or damage is excluded.
Final provisions
  1. Any deviating agreements or verbal collateral agreements must be in writing in order to be effective. They shall only become effective if confirmed in writing by the hotel. This shall also apply to the waiver of the written form requirement.
  2. For disputes arising from this contract and its performance, the jurisdiction of the court at the registered office of the hotel (place of business) is agreed, to the extent permitted by law.
  3. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions.